Opportunity and position information: Customer/Employee Liaison needed! Sharp Automotive is looking for a motivated and outgoing Liaison in our Service Department. You will be working closely with our Service Director in a collaborative environment to help create both a positive environment and culture.
Salary:
$85 - $100k + based on individual
Generous Health insurance package
3 weeks PTO
401(k)
Multiple Holidays honored throughout the year.
No Weekends.
Job Type:
Full Time
Schedule:
Mon-Fri 7:30 – 5:30
Experience: Must have previous Management and Customer Service experience.
Position Summary: The position is responsible to support the successful execution of day-to-day communication between both our customers and our employees to maximize satisfaction for everyone.
Essential Job Functions (Not all duties included):
· Manage the daily interaction between the service advisers and technicians
· Provide and oversight into customer relations
· Provide oversight and training into all service adviser processes and outcomes
· Provide oversight and process improvements in the shop
· Communicate and listen to concerns of Service Dept. personnel
· Monitor personnel schedules and time cards
· Monitor Dept. progress and results
· Provide continuous process improvements in our documentation and correct discrepancies that may arise
· Daily walk through to monitor employee moral
