Opportunity and position information: Customer/Employee Liaison needed! Sharp Automotive is looking for a motivated and outgoing Liaison in our Service Department. You will be working closely with our Service Director in a collaborative environment to help create both a positive environment and culture.

Salary:

$85 - $100k + based on individual

Generous Health insurance package

3 weeks PTO

401(k)

Multiple Holidays honored throughout the year.

No Weekends.

Job Type:

Full Time

Schedule:

Mon-Fri 7:30 – 5:30

Experience:  Must have previous Management and Customer Service experience.

Position Summary:  The position is responsible to support the successful execution of day-to-day communication between both our customers and our employees to maximize satisfaction for everyone.

Essential Job Functions (Not all duties included):

·         Manage the daily interaction between the service advisers and technicians

·         Provide and oversight into customer relations

·         Provide oversight and training into all service adviser processes and outcomes

·         Provide oversight and process improvements in the shop

·         Communicate and listen to concerns of Service Dept. personnel  

·         Monitor personnel schedules and time cards

·         Monitor Dept. progress and results

·         Provide continuous process improvements in our documentation and correct discrepancies that may arise  

·         Daily walk through to monitor employee moral